Refund & Cancellation Policy - Biginity

Refund & Cancellation

Effective Date: 14th May, 2026

This Refund & Cancellation Policy applies to all services and products offered by Biginity, a software division of One Unit Solutions (“Company”, “we”, “our”, “us”).

Overview

We provide:

Custom software development
SaaS products
Subscription-based services

Due to the digital and customized nature of our services, refunds are governed by strict conditions.

Free Demo / Trial

To help clients make informed decisions:

We may offer free demos or software trials
Demos are intended to evaluate functionality and suitability

Important:

Clients are encouraged to test products before purchase
Purchasing a paid plan confirms acceptance of product features and suitability

Cancellation Policy

For Service-Based Projects:

Projects canceled before initiation may qualify for partial or full refunds after administrative deductions
After project initiation, cancellation requests are reviewed case-by-case
Charges apply for completed work and utilized resources

For SaaS Subscriptions:

Subscriptions may be canceled anytime
Cancellation becomes effective at the end of the current billing cycle
Access remains active until the subscription expires

Refund Policy

General Rule:

All payments are non-refundable unless specifically approved under eligible conditions

No Refund After Account Activation:

Once login credentials are issued and account access is granted, refunds are not permitted
This applies to SaaS subscriptions, software licenses, and digital activations

Eligible Refund Scenarios:

Service has not yet started
Duplicate payment was made
Failure to deliver agreed services due to our fault

Non-Refundable Cases:

Change of mind after purchase
Failure to use the service
Feature dissatisfaction after using available demo/trial
Client-caused delays
Completed project milestones
Delivered custom-developed features
Active billing cycles or activated accounts

Milestone-Based Projects

For milestone-based projects:

Completed milestone payments are non-refundable
Future milestones may be canceled according to the signed agreement

Refund Processing

If a refund request is approved:

Refunds will be processed within 7–15 business days
Payments will be returned via the original payment method

Chargebacks

Initiating chargebacks without contacting us first:

May result in account suspension or termination
May lead to legal action where necessary

We strongly recommend contacting our support team before raising disputes.

Modifications to Services

We reserve the right to:

Modify pricing structures
Update, suspend, or discontinue services

However, all existing agreements will continue to be honored.

Dispute Resolution

In the event of disputes:

Both parties agree to attempt resolution amicably
Jurisdiction shall be Hapur, Uttar Pradesh

Contact for Refunds & Cancellations

Company Name: One Unit Solutions
Brand: Biginity
Email: info@biginity.com

Need Assistance?

For refund requests, billing concerns, or subscription cancellations, please contact us at info@biginity.com.